1
Which two printer parts should be cleaned with a damp cloth? (Choose two.)
#roller surfaces in dot matrix printers
#print head in inkjet printers
2
Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
#GDI
3
Which type of port is used for low-speed dot matrix printers?
#Serial
4
Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
#fuser assembly
#print head
5
Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
#Use a separate print server.
#Connect to a networked computer and share the printer.
6
Which two items can help extend the life of an inkjet printer? (Choose two.)
type of ink
paper type
7
A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
#Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
8
What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
#Replace the drum.
#Use the cleaning utility to clean the cartridge nozzles.
9
Which path will allow a user to add a printer in Windows XP?
#Start > Control Panel > Printers and Faxes > Add a Printer
10
What could be a result of printing with paper that has become damp because of high humidity?
#Paper jams are more frequent.
for full answer download it here
Saturday, July 30, 2011
Chapter 13 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which portable connection provides the user with the possibility of high-speed Internet connectivity?
#cellular
2
Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?
#IrDA
3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
#infrared
4
Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?
#infrared
5
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.
6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.
7
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
#line-of-sight
8
A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.
9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.
10
A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the sound port.
download full here
Which portable connection provides the user with the possibility of high-speed Internet connectivity?
#cellular
2
Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?
#IrDA
3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
#infrared
4
Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?
#infrared
5
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.
6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.
7
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
#line-of-sight
8
A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.
9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.
10
A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the sound port.
download full here
Chapter 12 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which virtual memory attribute is the only one a technician should change?
#location
2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management
3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.
4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.
5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP
6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted
7
Which information is backed up when a restore point is created?
#system and Registry information only
8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.
9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.
11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI
12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.
13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time
15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic
16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp
17
What is the most common cause of blue screen errors?
#device driver errors
18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.
19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation
20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages
21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.
Which virtual memory attribute is the only one a technician should change?
#location
2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management
3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.
4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.
5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP
6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted
7
Which information is backed up when a restore point is created?
#system and Registry information only
8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.
9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.
11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI
12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.
13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time
15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic
16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp
17
What is the most common cause of blue screen errors?
#device driver errors
18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.
19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation
20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages
21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.
DHomesb Chapter 1 - CCNA Discovery: Networking for Home and Small Businesses (Version 4.0)
1
Which adapter enables a computer system to exchange information with other systems on a local network?
#network interface card
2
What measurement is commonly associated with computer processing speed?
#hertz
3
Which computer component is considered the nerve center of the computer system and is responsible for processing all of the data within the machine?
#CPU
4
Why do servers often contain duplicate or redundant parts?
#Servers should be accessible at all times.
5
What are two benefits of connecting a laptop computer to a docking station? (Choose two.)
#Less power is required.
#An external monitor can be used.
6
What characteristic of word processing software would make it a local application?
#The software is stored on the local hard drive.
7
A user plans to run multiple applications simultaneously on a computer. Which computer component is essential to accomplish this?
#RAM
8
What are two advantages of purchasing a preassembled computer? (Choose two.)
#usually a lower cost
#adequate for performing most general applications
9
Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
#an educational tool
#medical practice management software
10
What is the main storage drive used by servers, desktops, and laptops?
#hard drive
11
A user reports that a peripheral device that was installed correctly last week has not been functioning since the PC was booted today. All other PC functions are working properly. What are three things a service technician should do to solve the problem? (Choose three.)
#Use the testing functionality on the peripheral itself, if available.
#Disconnect all cables connected to the computer except those connected to the peripheral.
#Ensure that the peripheral is powered on.
12
What two functions does a UPS provide that a surge protector does not? (Choose two.)
#It provides backup power from an internal battery.
#It gives the user time to safely shut down the computer if the power fails.
13
Which component is designed to remove high-voltage spikes and surges from a power line so that they do not damage a computer system?
#surge suppressor
14
Because of the potentially dangerous voltage levels, which two devices should you not open unless you have been specifically trained to work on them? (Choose two.)
#monitor
#power supply
15
What can be used to prevent electrostatic discharge (ESD)?
#dry and non humid conditions
16
How many unique values are possible using a single binary digit?
#2
17
Administrators at a multicampus college need access to their schedules wherever the administrators go. Which computing device would be the most appropriate?
#PDA
18
Which two steps should be performed when installing a peripheral device? (Choose two.)
#Download and install the most current driver.
#Connect the peripheral using an appropriate cable or wireless connection.
19
How is a server different from a workstation computer?
#The server provides services to clients.
20
Which three terms describe different types of computers? (Choose three.)
#laptop
#desktop
#mainframe
21
In newer operating systems, how are system resources assigned by default when components are installed?
#dynamically assigned between the component and the operating system
Which adapter enables a computer system to exchange information with other systems on a local network?
#network interface card
2
What measurement is commonly associated with computer processing speed?
#hertz
3
Which computer component is considered the nerve center of the computer system and is responsible for processing all of the data within the machine?
#CPU
4
Why do servers often contain duplicate or redundant parts?
#Servers should be accessible at all times.
5
What are two benefits of connecting a laptop computer to a docking station? (Choose two.)
#Less power is required.
#An external monitor can be used.
6
What characteristic of word processing software would make it a local application?
#The software is stored on the local hard drive.
7
A user plans to run multiple applications simultaneously on a computer. Which computer component is essential to accomplish this?
#RAM
8
What are two advantages of purchasing a preassembled computer? (Choose two.)
#usually a lower cost
#adequate for performing most general applications
9
Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
#an educational tool
#medical practice management software
10
What is the main storage drive used by servers, desktops, and laptops?
#hard drive
11
A user reports that a peripheral device that was installed correctly last week has not been functioning since the PC was booted today. All other PC functions are working properly. What are three things a service technician should do to solve the problem? (Choose three.)
#Use the testing functionality on the peripheral itself, if available.
#Disconnect all cables connected to the computer except those connected to the peripheral.
#Ensure that the peripheral is powered on.
12
What two functions does a UPS provide that a surge protector does not? (Choose two.)
#It provides backup power from an internal battery.
#It gives the user time to safely shut down the computer if the power fails.
13
Which component is designed to remove high-voltage spikes and surges from a power line so that they do not damage a computer system?
#surge suppressor
14
Because of the potentially dangerous voltage levels, which two devices should you not open unless you have been specifically trained to work on them? (Choose two.)
#monitor
#power supply
15
What can be used to prevent electrostatic discharge (ESD)?
#dry and non humid conditions
16
How many unique values are possible using a single binary digit?
#2
17
Administrators at a multicampus college need access to their schedules wherever the administrators go. Which computing device would be the most appropriate?
#PDA
18
Which two steps should be performed when installing a peripheral device? (Choose two.)
#Download and install the most current driver.
#Connect the peripheral using an appropriate cable or wireless connection.
19
How is a server different from a workstation computer?
#The server provides services to clients.
20
Which three terms describe different types of computers? (Choose three.)
#laptop
#desktop
#mainframe
21
In newer operating systems, how are system resources assigned by default when components are installed?
#dynamically assigned between the component and the operating system
Chapter 15 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which two hazards exist when working with fiber optic cabling? (Choose two.)
#chemicals
#glass splinters
2
Which safety precaution should be used when working with any type of cable?
#Wear safety glasses when working any type of cable.
3
ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
#site survey
4
Which protocol provides secure transport of data from the company web server to remote users?
#HTTPS
5
When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
#Cat5e
6
The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed
7
Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
#read
8
While using nslookup, a student sees the following message: "Can’t find server name for address 127.0.0.0: timed out." What is one possible problem?
#The computer does not have at least one entry for a DNS server configured.
9
The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
#Configure the device drivers.
#Configure the NICs with addressing information.
10
After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
#run ipconfig /release
#run ipconfig /renew
download more
Which two hazards exist when working with fiber optic cabling? (Choose two.)
#chemicals
#glass splinters
2
Which safety precaution should be used when working with any type of cable?
#Wear safety glasses when working any type of cable.
3
ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
#site survey
4
Which protocol provides secure transport of data from the company web server to remote users?
#HTTPS
5
When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
#Cat5e
6
The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed
7
Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
#read
8
While using nslookup, a student sees the following message: "Can’t find server name for address 127.0.0.0: timed out." What is one possible problem?
#The computer does not have at least one entry for a DNS server configured.
9
The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
#Configure the device drivers.
#Configure the NICs with addressing information.
10
After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
#run ipconfig /release
#run ipconfig /renew
download more
DHomesb Chapter 2 - CCNA Discovery: Networking for Home and Small Businesses (Version 4.0)
1
Which method of interacting with an operating system involves typing commands at a command prompt?
#CLI
2
What occurs when computers are configured to receive their network configurations dynamically?
#Each computer requests configuration information from a server.
3
An operating system is severely damaged. All data on the partition needs to be deleted, and all application software must be reinstalled. Which installation method should be used to correct the problem?
#clean install
4
Which Windows file system is more likely to be used in an enterprise-level environment?
#NTFS
5
What are two ways that a user can interact with an operating system shell? (Choose two.)
#CLI
#GUI
6
Windows XP has a known problem with specific Intel processors. What is the best course of action to take in this situation?
#Download and install the Windows patch that fixes this problem.
7
The Lesson TaskMaster application from ChalkBoard has a problem. Every time the software is installed and loaded on a Windows XP-based Dell computer, and the moment something is typed followed by a tab, two tabs are inserted instead of one. What would be the best solution to this problem?
#Download, install, and apply a patch from ChalkBoard.
8
Which two statements are true about drive partitions? (Choose two.)
#Partitions are necessary in multi-boot installations.
#A hard drive can be divided into an operating system partition and a data partition.
9
What is the purpose of a default gateway?
#identifies the device that allows local network computers to communicate with devices on other networks
10
What Explorer menu option is used to determine the Windows XP version installed on a computer?
#Help
11
Which three resource specifications are given by the manufacturer to ensure that an operating system performs as designed? (Choose three.)
#required hard disk space
#processor type and speed
#recommended amount of RAM
12
Which three pieces of information must be specified on a computer to allow that computer to send and receive information across networks? (Choose three.)
#IP address
#subnet mask
#default gateway
13
Which Windows XP Automatic Update option allows you to select the time when a Windows update is executed?
#Automatic (recommended).
14
Which two items must be unique to each computer and cannot be duplicated on a network? (Choose two.)
#computer name
#IP address
15
Which two statements should be included in a pre-installation checklist when upgrading an operating system? (Choose two.)
#Verify that the hardware resources meet or exceed the published minimum requirements.
#Complete a full backup of all important files and data.
16
What two items are available from the About Windows option through the Windows Explorer Help menu? (Choose two.)
#the end-user license agreement
#the operating system version number
17
What are three characteristics of an operating system that is released under the GPL (GNU Public License)? (Choose three.)
#full access to source code
#software often available free
#support normally user-based and often free
18
Which statement is true about installing an operating system on computers in a networked environment?
#The computer name must be unique for all computers on the same network.
19
A computer in the Advanced Technology Center computer room on the second floor, room number 217, has the computer name ATC_217_7. What fact is true about the computer name?
#The name makes it easier for users to reference the device when connecting to it to share resources.
20
Which operating system patch installation method is used when a user is notified of a security update for remotely accessing a computer, but wishes not to install this patch?
#prompt for permission
Which method of interacting with an operating system involves typing commands at a command prompt?
#CLI
2
What occurs when computers are configured to receive their network configurations dynamically?
#Each computer requests configuration information from a server.
3
An operating system is severely damaged. All data on the partition needs to be deleted, and all application software must be reinstalled. Which installation method should be used to correct the problem?
#clean install
4
Which Windows file system is more likely to be used in an enterprise-level environment?
#NTFS
5
What are two ways that a user can interact with an operating system shell? (Choose two.)
#CLI
#GUI
6
Windows XP has a known problem with specific Intel processors. What is the best course of action to take in this situation?
#Download and install the Windows patch that fixes this problem.
7
The Lesson TaskMaster application from ChalkBoard has a problem. Every time the software is installed and loaded on a Windows XP-based Dell computer, and the moment something is typed followed by a tab, two tabs are inserted instead of one. What would be the best solution to this problem?
#Download, install, and apply a patch from ChalkBoard.
8
Which two statements are true about drive partitions? (Choose two.)
#Partitions are necessary in multi-boot installations.
#A hard drive can be divided into an operating system partition and a data partition.
9
What is the purpose of a default gateway?
#identifies the device that allows local network computers to communicate with devices on other networks
10
What Explorer menu option is used to determine the Windows XP version installed on a computer?
#Help
11
Which three resource specifications are given by the manufacturer to ensure that an operating system performs as designed? (Choose three.)
#required hard disk space
#processor type and speed
#recommended amount of RAM
12
Which three pieces of information must be specified on a computer to allow that computer to send and receive information across networks? (Choose three.)
#IP address
#subnet mask
#default gateway
13
Which Windows XP Automatic Update option allows you to select the time when a Windows update is executed?
#Automatic (recommended).
14
Which two items must be unique to each computer and cannot be duplicated on a network? (Choose two.)
#computer name
#IP address
15
Which two statements should be included in a pre-installation checklist when upgrading an operating system? (Choose two.)
#Verify that the hardware resources meet or exceed the published minimum requirements.
#Complete a full backup of all important files and data.
16
What two items are available from the About Windows option through the Windows Explorer Help menu? (Choose two.)
#the end-user license agreement
#the operating system version number
17
What are three characteristics of an operating system that is released under the GPL (GNU Public License)? (Choose three.)
#full access to source code
#software often available free
#support normally user-based and often free
18
Which statement is true about installing an operating system on computers in a networked environment?
#The computer name must be unique for all computers on the same network.
19
A computer in the Advanced Technology Center computer room on the second floor, room number 217, has the computer name ATC_217_7. What fact is true about the computer name?
#The name makes it easier for users to reference the device when connecting to it to share resources.
20
Which operating system patch installation method is used when a user is notified of a security update for remotely accessing a computer, but wishes not to install this patch?
#prompt for permission
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