Chapter 12 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

1
Which virtual memory attribute is the only one a technician should change?
    #location

2   
Which Windows XP utility is used to partition and format hard drives?
    #Disk Management

3   
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
    #Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

4   
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
    #It is necessary to create a second partition and install Vista into the second partition.

5   
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
    #IMAP
    #POP

6   
What are two reasons for creating two partitions? (Choose two.)
    #separate data files and operating system
    #allow the computer to be dual booted

7   
Which information is backed up when a restore point is created?
    #system and Registry information only

8   
What is a common cause of the Invalid Boot Disk error?
    #There is a non-bootable floppy disk in the floppy drive.

9   
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
    #Check any manuals relating to the hardware and software.
    #Check the Internet for possible solutions.

10   
Which action should be taken to start the defragment utility when using the Windows XP Category View?
    #Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.

11   
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
    #BOOT.INI

12   
Which action configures Windows Explorer to display file extensions?
    #Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.

13   
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
    #Add Defrag to Scheduled Tasks in System Tools.

14   
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
    #day
    #time

15   
When configuring Windows XP, which setting configures a service to run every time a computer is started?
    #automatic

16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
    #C:\temp
    #C:\Windows\temp

17   
What is the most common cause of blue screen errors?
    #device driver errors

18   
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
    #Defragment the hard disk.

19   
Which Windows XP Professional installation uses a Sysprep file?
    #image-based installation

20   
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
    #caching recently accessed pages

21   
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
    #Restart the service.